Disabled addresses generic list has been created to help you in case a user requests to be removed from all your lists. By adding this contact to this list, the system will move it to the disabled section while sending a new campaign. E-mail addresses within this generic list will not receive any communication anymore.
Where can I find the disabled addresses generic list?
This list can be found in the menu next to “add list” button within the list section. By clicking on manage unsubscribed list you will open the dedicated section: here you can find the list of all the disabled contacts that will not receive any communication anymore, since they have been deleted from the “active” tab in all the lists of your account.
How can I upload contacts to the disabled addresses generic list?
Contacts can be added manually with the “add contact” button (it’s sufficient to add only the email address). Clicking on confirm the system will make a check on your lists and will notify in which ones the address you added has been found: this way, you will be sure that the operation has been successfully completed.
You can also upload a file containing all the contacts you want to unsubscribe and choose the option “import disabled”. You will then proceed with the import (to see how to upload contacts, click here): unlike other lists, here you must match the e-mail field, the only one needed in this generic list.
Can I export contacts from the disabled addresses generic list?
Yes, just choose “export disabled” from the menu and you will obtain a .csv containing all the addresses found in this section.
Is it possible to delete contacts from this list?
Yes, by clicking on the “manage” button next to every single address within the list. Deleting a contact doesn’t mean that it will be added again to the active users of every single list: to reactivate a contact you must have the user’s consent, which means that to do that you must have his/her written authorization or that the user must subscribe again to your newsletter.
Can I delete all the list’s contacts together?
Yes, you can choose the “empty list” function from the menu within the generic list.
Will all disabled contacts from all the account’s lists be added to this generic list?
No, they will not be added all together here because you may need to manage disabled users from different lists in different ways. Here you will find and add all those contacts that you want to remove from every list, so that they will not receive any communication from you.
How will the system manage future imports containing these email addresses?
The system will make a control during the import, and in case it will disable email addresses if it must do so.
How will the system manage contacts already uploaded to real lists?
The system will make a control while scheduling the campaign, it will exclude contacts contained in this list and it will disable them also in the corresponding real list.